Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Response Guarantee

  • Each ticket you submit to the client assistance staff will be handled in less than 1 hour. All popular issues will be taken care of asap. However, if the support request you have sent requires the help of an experienced technician, we will forward the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Top–class Technical Help Service

  • Our tech support Dept will be online for you day and night to to handle all service inquiry tickets that you send to us. We offer tech help and support for the software that are pre–installed on your web server. These include our in–house made Control Panel, the selected OS plus the server administration panel (based on the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • In the Control Panel that is available without charge with your virtual server, you can find an information–rich Help zone, consisting of everything you need to know about managing your web pages and apps. We have included a wide array of how to content articles and video guides that illustrate the standard website management duties in an easy to comprehend manner.