Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Control Panel you will find an exhaustive Help Center section offering plenty of help articles and commonly asked questions. They are compiled by our support team of well–trained technicians. Just fill in your question and our clever software will return the most suitable answer.

  • Top quality support service

  • Instructional Videos

  • If you’d rather watch how an action is fulfilled or how a problem is addressed, rather than just reading about it, then take a look at our collection of how–to video tutorials. They cover various different topics and will help you swiftly learn how to work with the Control Panel.

  • Intuitive help center

  • A 1–Hour Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a round–the–clock customer support service and come with a one–hour ticket response guarantee. Our professional customer service technicians will be online for you day and night and will solve any problem that you might chance upon within less than 60 minutes after the support ticket submission. In the majority of instances, a reply will be given to you within 20 minutes.