Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • All your help requests will be attended to in maximum 60 min after the support ticket or email is received. If your issue requires further assistance from a server admin, we will forward the trouble ticket or the e–mail to the person on duty, in a timely manner and will leave a note to let you know that more time will be needed for reaching the optimal solution. If you make use of the Managed Servers package, all of the services included there will be completed whenever you want.

  • Top quality support service

  • An Outstanding Help Desk Service

  • We will be available to you 24–7–365 to answer any enquiries that you may have about our Control Panel and any of the apps that we have pre–installed for you on the server. In case you also need help tackling server admin tasks, examine our Managed Servers package, which includes backup disk storage space, OS updates every week, server monitoring and restarting procedures, plus problem troubleshooting and software installation services.

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped the Control Panel with an in–depth knowledgebase, which offers detailed explanations of all its features and functionalities. Plus, we have created detailed video tutorials that will further instruct you how to carry out a given task or resolve a typically encountered issue. The instructional articles and the video tutorials are easily accessible from every section of the Control Panel through the Help and Videos buttons located in the top right corner.