The client support that you can receive from your cloud hosting company is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you have a technical problem with a current account. Prompt and clear info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this could often be an indicator that you're ordering from a genuine hosting supplier not from some reseller. When you acquire a hosting account via a company that does not own its servers and it can't access them directly, it's almost certain that you'll wait for a day or two to get a response to any question, thus your sites may remain offline for quite some time. In contrast, a company which offers different ways of communication and has a support crew that is available any time can assist you right away and help you limit or fully avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

Our Linux cloud plans offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our services well before you make an order or you are a current client and you have a question or some issue, you will be able to contact us at any time, which includes holidays and weekends. We have numerous channels to get in touch with us - a couple of telephone lines globally for your convenience and live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more complex issues or any troubles that need additional time to research and deal with. Unlike various other website hosting providers, our trouble tickets feature a warranted max reply time of only one hour, therefore no matter what your problem is, it will be resolved timely and you will not waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

All the Linux semi-dedicated servers that we offer include 24/7 customer and technical support, which means that no matter what issue you have, you are able to contact us and we'll assist you in a timely manner. Our guaranteed reply time for every e-mail or ticket that you open via your Hepsia hosting Control Panel is only one hour; usually the reply time rarely exceeds twenty minutes. In addition, we provide telephone support with a couple of local numbers globally as well as a live chat, so you'll be able to get in touch with us and find more details about our solutions even if you don't have an account yet. We are able to assist you with any question or a problem you may have - payment methods, package specifications, e-mail configuration, web hosting account settings, etc. If you employ our services, you will never have a situation where you have to wait for a day or two to get a problem resolved like you will have to do with various other suppliers.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server from us, you will be able to get in touch with us 24/7 for any kind of server-related issue or forvarious issues and questions associated with the pre-installed software the server comes with. If you haven't purchased a VPS server plan yet, you will be able to learn a lot more about our services by giving us a phone call or via our live chat service. For more technical problems, you'll be able to send an e-mail or open a support ticket via your billing Control Panel and you will receive support within no more than one hour irrespective of the time of the day, even on weekends and holidays. The typical response time in most cases does not exceed 30 minutes. If you need assistance with third-party software, you can take advantage of the Managed Services upgrade which you can add to every single VPS package and our admins will help you with any installation or troubleshooting problem you could have encountered.

24/7 Customer Support in Dedicated Servers

When you obtain a dedicated server through our company, you'll be able to contact us at any time using a number of channels and the maximum time that you'll have to wait for a reply is approximately one hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it's a holiday or a weekend and we will support you with anything related to the apps that are pre-installed on the server. To contact us about a tech matter, you're able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an email. In case you have any general questions or you would like to find out about our solutions before you order, you may also take advantage of our live chat or you can call one of the local numbers that we have in various countries around the globe. If you need help with third-party software that you are unable to set up or run properly, you can add the Managed Services upgrade to your plan and our system administrators will assist you.