Although this is not the most importantaspect to recognize a reliable cloud hosting provider from a bad one and a reseller from an actual provider, the option to call and consult with a live person is a sign that you are not dealing with a one-person firm and that you can reach somebody if you're looking for support. The telephone support for web hosting services may vary from general to dedicated, thus the problems that can be resolved with a call vary depending on the particular supplier. In the general case, these issues are more basic and feature billing or 1st level tech issues as more difficult problems generally require a support ticket where both you and the sysadmins can track what is going on with a particular issue. Still, having the option to phone call your provider can save you lots of time and efforts for the numerous small issues which will eventually appear at the time you manage your web hosting account.

Phone Support in Cloud Hosting

Because we have live telephone support 14 hrs every day, you're able to call us and consult with our customer support agents to get more info about any of the Linux cloud plans that we offer and make sure that our servers meet the system requirements for your web sites prior to purchasing anything. For your convenience, we have telephone numbers on 3 continents so you're able to call the one closer to you - in the U.S.A., Great Britain or Australia. If you are already a customer, you will be able to call us about general and billing matters, and about some technical ones. If the situation is strictly technical or it needs longer time to handle, you'll have to use our ticketing system, which will allow both you and our tech support team to track the details given by both sides.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be somebody to help you when you have any questions about the semi-dedicated server plans that we supply. Whether you need to learn more about the packages, you have some billing issue or some general problem, you can call us. Though some more complicated matters could require a support ticket in order to give time to our tech support team to analyze, we will assist you with a number of technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the USA, Great Britain and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we have a global number where you are able to contact us.