If you are a website owner, a problem might always show up and it doesn’t necessarily have to be connected with the hosting service. For example, something could go wrong when you update a script or some critical content might be modified or deleted by chance. No matter what the nature of the problem may be, you’ll need to contact the respective tech support team and ask them to retrieve a backup or to help you deal with the problem that you are facing. How fast they’ll do this will determine the length of time that your websites will be offline. For particular sites like social networking websites or shopping portals, a recurrent downtime period too often equals lost users and cash. With that said, it’s extremely important that you use the services of a company that provides not only a good support service, but also a timely one.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can forget about waiting for hours, or even a whole day, to obtain a response to an email or a tech support ticket. Irrespective of when you get in touch with us, we will respond to you within less than an hour with any technical and sales questions that you may have. As a matter of fact, our actual reaction time scarcely ever exceeds twenty to thirty minutes. Since we’re at your service 24-7-365, you’ll always receive assistance in a well-timed fashion and we understand exactly how critical that is in the online world. Shortly after you contact us, we’ll respond to your queries. In case you face any technical predicament, we will take care of it for you, or we’ll give you all the required information in case there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take full advantage of our remarkably fast support service. You’ll obtain a response to any support ticket posted through the hosting Control Panel or email sent to our technical and client support staff in less than one hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. Often, it takes significantly less time to investigate and troubleshoot a problem. We will give you more information in case the solution entails something that needs to be done on your end. If you touch base with us during weekends or holidays, the response time will be precisely the same and given the fact that our support team will be at your service 24-7, you’ll obtain quick assistance for any general, technical or billing issue irrespective of what time it is.