A live chat is a real-time method of communication between a website hosting company's support team and its clients. It's a very efficient way to get some information about the website hosting services or get some problem resolved because you're talking with a live agent. The benefits of using a live chat service rather than calling or opening a support ticket are the low chance of errors when you exchange info like usernames or domain names, the quicker response time as the communication is real-time and the fact that you do not have to stay on the chat all the time - you'll be able to do something else entirely while the agent investigates the issue involved. What's more, you're able to connect with a live chat room from any computer which is connected to the Internet, avoiding the phone charges that you'll need to pay in case you're calling to another country.

Live Chat Support in Cloud Hosting

Along with the phone and ticket support, we provide live chat support too. You can get in touch with us every day, which includes weekends and holidays, and we can give you more details about the Linux cloud plans that we supply in case you are not a customer yet, or about common and billing questions in case you already have an account. Though for strictly tech matters you'll need to open a trouble ticket to our technical support team, since such matters require additional time to be dealt with, you can still contact us on the live chat for some technical details. To give you an example, we can help you set up an e-mail address in your email client or troubleshoot a variety of problems, saving you considerable amount of time. Even if our phone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with all of our Linux semi-dedicated servers, you can get the replies for any questions you may have or get a lot of troubles resolved in no time. Our service is available every single day, so you'll be able to get in touch with a representative even on holidays and weekends. In the event that you are unsure which plan would be better for your sites or if our cutting-edge cloud hosting platform matches some system requirements, you may come on the live chat before you purchase anything. If you are a current customer, you're able to obtain more details about account settings, billing issues as well as various common tech issues you may experience, let's say in case you cannot install an email account in a client on your computer system. Our live chat can save you plenty of time no matter where you are or when you contact us.