A ticketing system is the most common communication medium that web hosting providers offer to their customers. It’s typically part of the billing account and is the quickest way to solve an issue that takes some time to examine or that needs to be escalated to an admin. In this way, all responses contributed by either side will be kept in one and the same place in case somebody else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which goes to say that you’ll have to log in and out of no less than two accounts in order to accomplish some task or to touch base with the company’s help desk support team. If you desire to administer a number of domain names and each one of them is hosted in its very own account, you’ll need to use even more accounts at the same time. Plus, it might take a substantial period of time for the provider to reply to your ticket.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while you’re browsing through your files or editing different account settings. The ticketing system is being closely monitored 24x7x365 by our tech support team and the ticket response time is maximum sixty minutes, but it seldom takes more than 20 minutes to obtain support. Unlike other web hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you like and ask for information relating to any billing or technical problem. On top of that, you can see a variety of informative articles, which will help you deal with the commonest issues yourself.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we use is built into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated servers, so you will not need one more platform to contact our customer service staff – you can do it on the spot if you stumble upon a problem. Submitting a new ticket takes a couple of clicks and finding an older one is equally simple. With our intelligent search option, you can swiftly track down any ticket that you’ve already sent. You can post a ticket at any particular moment as our technical support staff representatives are working 7 days a week and answer in less than an hour, even though it seldom takes this much to get help. With Hepsia, you’ll have everything in one single place and you can forget about needing to sign in and out of two or more platforms to resolve a simple issue.